What to do with bulky waste

Does the container no longer open or is it full? Sometimes a container is genuinely full, but it is also possible that something is preventing the lid from opening. That's why it is a good idea to notify us of this using this page.

We will always ask for the container number. You will find this number on a plate attached to the neighbourhood container, and it always starts with three letters. If we know the individual container number, we can find out more quickly what is going on. We will also know for sure that we’re emptying the correct container.

Is there waste next to the container? We would like to know about that too. So please take a good look at what exactly there is. We collect iron, mattresses and electrical appliances separately, so that they can be properly recycled.

Is a container in your neighborhood full or defective? Create a report using this page! Our employees will ask you to provide a container number. This container number can be found on the container plates that are mounted in a visible spot on the container. This ensures that we can quickly resolve any issues.

We kunnen de container ophalen en legen op het Avalex terrein in Delft, zodat je zelf op zoek kunt gaan naar het verloren voorwerp. Neem ook dan je (digitale) Avalexpas mee! Dit is niet gratis, want het tussendoor ophalen en legen van een container kost veel tijd en geld. Je betaalt hiervoor € 165,- per keer. Bedenk dus goed of het verloren voorwerp écht waardevol is en of je het de moeite waard vindt om dit bedrag te betalen. Zo ja, noteer dan het containernummer dat op de container staat en bel zo snel mogelijk met ons Customer Contact Centre. Houd er wel rekening mee dat je de € 165,- ook moet betalen als je het verloren voorwerp niet terugvindt. Voor de

We are committed to providing a good service. However, there are times when a bulky waste appointment does not go as planned. Perhaps the bulky waste or the location was different to what our personnel expected. We do understand that this is inconvenient for you. So please call us on 0900-0507 or fill in the contact form and we will resolve the matter with you as quickly as possible.

There are a number of possible explanations as to why the bulky waste was not collected. We begin collections from 07.30 in the morning, so the bulky waste must be put out before 07.30 at a place on the public road accessible for the refuse collection lorry. If bulky waste is on private property, such as your front yard or in a driveway, then our personnel are not allowed to take it. This is to avoid confusing bulky waste with items you may not want to dispose of.

You cannot put out items from waste streams such as glass, stone, rubble, car tyres (without rims only), sleepers, bitumen, roof waste, Eternit, grass sods, asbestos and chemical waste. All these types of waste materials should be taken to the recycling centre. We also cannot accept earth, soil and sand (not even at the recycling centre) because it has to be specially tested.

For more information, please see the rules for putting out bulky waste.

Part of the bulky waste on the street is there because an appointment has been made with us to collect it. Unfortunately, bulky waste is sometimes illegally placed on the street without an appointment. On this page you can make a report, we will pick it up as soon as possible.

If bulky waste has been put next to a container, please let us know the individual container number. That way we will know for sure that the refuse collection lorry will be going to the right place. Is the bulky waste elsewhere? Then please let us know the name of the street and the nearest house number.

It would also help us if you could let us know exactly what kind of waste has been put out, so that we can send the right kind of collection vehicle. This is to ensure that everything is cleaned up as quickly as possible. Mattresses and iron are collected separately so that they can be properly recycled.

No. You cannot put out waste for waste streams such as flat glass, stone, rubble, car tyres (without rims only), impregnated wood (such as fences and sleepers), bitumen, roof waste, Eternit, grass sods, asbestos and chemical waste. These types of waste should be taken to the recycling centre. In some cases, with some types of contaminated waste, there is a charge for bringing it. There are also substances for which special measures are required during collection – for example, asbestos and chemical waste.

Please note: you cannot dispose of earth, soil or sand at the recycling centres nor put it out as bulky waste. To dispose of this material, we would like to refer you to the following: AH Vrij (Wateringen) en Verboon Grondbank (The Hague).

Bulky waste that we collect from your street may not be more than 1.5 metres long and 0.5 metres high/wide. Is it longer or wider? Then we would ask you to bring it to the recycling centre yourself. That said, if you have large furniture to dispose of, it may not have to meet these dimensions specifically. Pay attention to the number of cubic metres that your own municipality allows. And if in doubt, please contact us.

Nee, de maatregel geldt alleen voor inwoners van Avalex-gemeenten.

Nee. Je hebt een uur de tijd om je spullen in te leveren op de milieustraat. Het maakt daarbij niet uit hoe vaak je door de slagboom rijdt. Dit telt als één bezoek.

Ja, je mag de milieustraten van Avalex 12 keer per jaar gratis bezoeken, ongeacht welke milieustraat je bezoekt.

Nee, dit kun je opvragen bij het Klant Contact Centrum of op de milieustraat.

Als je de milieustraat bezoekt, bied je bij de ingang je (digitale) Avalexpas aan. Bij het 6^e bezoek geeft de medewerker van de milieustraat aan dat je nog 6 bezoeken over hebt. Bij het 12^e bezoek meldt de medewerker van de milieustraat dat alle volgende bezoeken betaald zullen zijn.

Avalex maximaliseert het aantal gratis bezoeken van de milieustraten om oneigenlijk gebruik voor niet huishoudelijk afval en bovenmatig gebruik van de milieustraat zo veel mogelijk te beperken.

Yes. To gain access to a recycle centre, you will need an Avalex pass (card or digital). Only private individuals (not businesses) can apply for this pass. When you visit a recycling centre, you must be able to show that you live at the address on the Avalex pass.

Nee, de maatregel geldt alleen voor de milieustraten van Avalex.

Because we only collect waste from private households, businesses are not allowed to bring waste to our recycle centres. Companies must find alternative ways of disposing of their waste.

Vanaf het dertiende bezoek in een jaar betaal je een vast tarief van €16,90 per bezoek. Dit is exclusief eventuele kosten voor ingeleverde vervuilende afvalsoorten waarvoor betaald moet worden (betaalde stromen). Betaalde stromen staan los van het aantal bezoeken. Betaling kan alleen met PIN op de milieustraat. Een overzicht van de kosten vind je in de tarievenlijst.

Are you going to one of our recycle centres? Don't forget to bring your Avalex pass.

Milieustraat Delft
Voltaweg 11 2627 BD Delft
Monday to Saturday: 08.00 to 17.00
Busy period during the week is between 10.00 and 15.00. Please take waiting times into account.

Milieustraat Rijswijk
Laan van ‘s-Gravenmade 9 2495 BD Den Haag
Monday to Saturday: 08.00 to 17.00

Milieustraat Wassenaar
Hogeboomseweg 6 2241 BG Wassenaar
maandag tot en met zaterdag van 08.00 tot 17.00 uur

De inwoners van de gemeenten Delft, Rijswijk, Midden-Delfland, Leidschendam-Voorburg, Pijnacker-Nootdorp en Wassenaar kunnen terecht bij alle drie de milieustraten van Avalex. Vergeet niet je Avalexpas mee te nemen. Woon je in Voorschoten? Dan kun je terecht op de milieustraat in Wassenaar.

Small amounts of sand and soil are allowed in the VFG container, such as loose sand from sweeping up or earth still hanging from a clod.

However, large quantities of sand and soil should be taken to special final processors, so that they can be tested for contamination. We would like to refer you to the following: AH Vrij (Wateringen) and Verboon Grondbank (The Hague). Please note: We do not accept sand or soil at our recycling centres.

Asbestos is hazardous to health. You may therefore never put this material in a container or put it with the bulky waste.

Do you have more than 35 m2 of asbestos? Then you must have it removed by a certified asbestos removal company.

Do you have less than 35 m2 of asbestos and it cannot be damaged during removal and transport? Then, as a private individual, you can remove asbestos yourself and hand it in to the Avalex recycling centres. How does that work?
Then, as a private individual, you can remove asbestos yourself and hand it in to the Avalex recycling centres. How does that work?

Step 1

First report to the municipality in which you live that you are going to hand in asbestos at the recycling centre. You can report this at omgevingsloket.nl. You will then receive an answer from the municipality. Rules may differ per municipality. At the end of the message you will find the link to information about asbestos removal in your municipality.

Step 2

Then pack the object well, in special foil or bags. Upon presentation of your permit issued by the environmental counter, you can collect packaging material at the recycling center. You are not allowed to pack asbestos at the recycling centre.

Step 3

As soon as you take the well-packed asbestos to the recycling centre, you must have the printed permit from the municipality with you. After delivery you will receive a weighing receipt from the employees, which you must keep with the permit.

Let op! You may offer small objects, such as eternit planters, without a permit, but they must be packed in the special bags that you pick up at the recycling centre.

Information per municipality:

Rijswijk

Wassenaar

Leidschendam-Voorburg

Delft

Midden-Delfland

Pijnacker-Nootdorp